公司概况



Telecommunications Laboratories, Inc.（后简称Genesys）是法国Alcatel旗下的独立子公司之一。公司在80多个国家和地区拥有2000多位专业人员。Genesys率先为全面的客户关系管理（CRM）提供拥有统一队列管理的接触中心解决方案。她为用户提供了一整套开放的且全面集成的解决方案，该解决方案独立于用户基础架构，并可管理经由各种不同多媒体渠道进行的交互活动。

Genesys总部坐落于旧金山，并已为全球2000家企业和主要的电信运营及服务商提供了十多年的服务。如今，Genesys的分公司和办事处遍布世界各地，并在全球范围内铺设了战略合作伙伴网络，其中包括宏道、IBM全球服务、Alcatel、SAP、Siebel系统和西门子等。 　　

创惟公司根据国际知名市场咨询公司Frost & Sullivan的调查，可以获得有关Genesys在市场杰出表现的更为直观具体的数据。2000年，Genesys为亚太区9个国家中的7个提供全球顶级的CTI软件，并将其在整个亚太区的市场占有率稳步推向42.9%。在马来西亚Genesys的市场分额比1999年翻了三翻，达到70%；在香港地区其市场占有率则是1999年的两倍，达到了53%。另外，Genesys成功的市场渗透还在于她在纽约的市场分额已超过了70%，而在新加坡的占有率则超过了整个市场的一半。由于以上这些值得称道的优秀成绩：在市场竞争极为激烈的国家，如：澳大利亚、南韩和台湾等，Genesys依然拥有50%左右的市场份额，这使Genesys进一步巩固了其业界领导者的地位。

 

About Genesys
Genesys is the world’s leading provider of customer service and contact center software and services — with more than 2,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today’s new customer conversation.

Genesys software directs more than 100 million interactions every day in the contact center and beyond, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service. Genesys software also extends customer service across the enterprise to optimize processes and the performance of customer-facing employees.

Genesys develops lasting and productive relationships with the world’s leading and most innovative companies to make the customer experience a key business strategy. Genesys customers include 60% of the Global 100 and the best and brightest brands across several industries, including banking, insurance, retail, airlines, automotive, telecommunications, and utilities.

Genesys serves the markets though direct and indirect channels with a vast global partner ecosystem of application & solution partners, resellers and systems integrators, hosted providers and telecommunications companies.